Report a Concern
OCSA provides a mechanism for members of the public to raise concerns relating to operators that claim OCSA certification or appear to fall within OCSA’s standards framework.
Information received by OCSA is used to inform oversight, compliance review, and certification decisions. Where appropriate, concerns may contribute to monitoring activity, further enquiries, or formal review of certification status.
OCSA is not a statutory regulator and does not resolve individual disputes. However, information received is taken seriously within the scope of OCSA’s standards remit.
What You Can Report
You may report concerns relating to:
misuse or misrepresentation of OCSA certification
misleading or unclear competition information
transparency, fairness, or disclosure issues
advertising or promotional practices
conduct that appears inconsistent with published OCSA standards
Reports may relate to certified operators or operators claiming to be certified.
How OCSA Uses This Information
OCSA considers information received as part of its ongoing oversight and compliance activities.
This may include:
review of certification status
assessment against OCSA standards
consideration of conditions, suspension, or withdrawal of certification
identification of patterns or systemic issues
OCSA does not guarantee investigation, correspondence, or outcomes in individual cases.
Scope and Limitations
OCSA certification relates to compliance with published standards. It does not replace statutory regulation or legal responsibility.
Where concerns relate to matters outside OCSA’s standards remit — including individual disputes, statutory enforcement, or legal remedies — they may also need to be raised with relevant statutory bodies or consumer advice services.
How to Report a Concern
When submitting a concern, please provide as much relevant information as possible, including:
the name of the operator
the website or platform involved
a brief description of the concern
any supporting information you consider relevant
Concerns may be submitted by email to:
Submissions are handled in accordance with OCSA’s Privacy Policy.
OCSA may retain information for compliance and oversight purposes.