Contact Us

We welcome enquiries from operators, consumers, regulators, and other stakeholders. We prefer initial contact via email or our contact forms.

If you have a question about OCSA standards, certification levels, compliance expectations, alignment with the OCSA framework or the DCMS Voluntary Code of Good Practice, or wish to discuss membership or independent alignment, please get in touch using the details below.

General Enquiries

Email:info@ocsa.org.uk

We aim to respond to all legitimate enquiries as promptly as possible. Please note that response times may vary depending on volume.

Operators & Certification

Email:certify@ocsa.org.uk

If you are an operator seeking information about certification, standards alignment, or assessment requirements, please include:

Your operator name
Website URL
Nature of your enquiry (Certified / Silver / Gold / General)

This helps us direct your enquiry appropriately.

Consumers & Transparency Queries

Email:consumer@ocsa.org.uk

OCSA does not operate competitions and cannot intervene in individual disputes. However, we welcome information relevant to standards, transparency, or systemic concerns that may inform our work.

Media & Professional Enquiries

Email:media@ocsa.org.uk

Journalists, researchers, and professional bodies may contact us for clarification of standards, commentary on industry practices, or verification of certification status.

Postal Correspondence

Online Competition Standards Authority Ltd
Registered Office:

167–169 Great Portland Street, London. W1W 5PF

Important Notice

OCSA is an independent standards body. We do not provide legal advice, gambling services, or consumer dispute resolution.