A man speaking into a microphone at a roundtable discussion with several people listening attentively, with an overlay text that reads 'Operator Forum? Got something to say? Speak up and be heard.'

OCSA Standards Forum

A place for operator voices, concerns, and ideas to be heard.

The OCSA Standards Forum is an open route for operators and others in the sector to share views on standards, compliance, fairness, player protection, and the future direction of the online prize-draw industry.

It exists to help ensure that OCSA’s work is informed not only by principle, but by practical experience, constructive challenge, and real-world sector insight.

Unlike the Steering Group, the Standards Forum is not limited to a small invited membership. It is intended to provide a wider channel for feedback, discussion, and informed contribution from across the sector.

Who It Is For

The Standards Forum is open to operators of all sizes, as well as others with relevant experience or perspectives to share.

We want to hear from those who support higher standards, those who have concerns about how standards are being applied, and those who disagree with particular approaches.

Constructive disagreement is welcome.

You do not need to agree with OCSA to contribute.

How It Works

The Standards Forum is not intended as an unmoderated public message board. Instead, it is a structured route for views, concerns, suggestions, and practical feedback to be submitted to OCSA for consideration.

This approach is intended to encourage honest input, including where contributors may have concerns about commercial sensitivity, reputational risk, or the practical effect of sector expectations.

Submissions may be made as:

  • Open — you are content for your identity and views to be known

  • Confidential — OCSA may consider your submission but will not attribute it without permission

  • Not for publication — you wish to inform OCSA for internal awareness only, including where the matter is sensitive or not suitable for public reference

What Can Be Raised

  • proposed standards or guidance

  • practical compliance issues

  • fairness between operators

  • free entry routes and accessibility

  • transparency and player trust

  • harm prevention and responsible practices

  • the real-world impact of sector expectations

  • areas where current approaches may be unclear, unrealistic, or disproportionate

Why It Matters

OCSA believes standards are far stronger when they are informed by open discussion rather than closed assumptions.

The Standards Forum exists so that operators and others can raise concerns, challenge ideas, share experiences, and help ensure that standards are realistic, proportionate, and effective in practice.

Participation in the Standards Forum does not imply agreement with OCSA, membership of OCSA, or certification by OCSA. It is simply an opportunity to contribute to the wider discussion.

How to Contribute

If you would like to raise an issue, share a concern, suggest an improvement, or submit a view for consideration, please contact OCSA and indicate how you would like your submission to be handled.

Where possible, it is helpful to explain:

  • the issue or topic concerned

  • the practical difficulty, concern, or impact

  • who may be affected

  • any suggested solution or alternative approach

  • whether OCSA may contact you for clarification

Please provide enough detail for OCSA to understand the issue clearly. Where relevant, supporting documents, screenshots, links, or other evidence may also be helpful.

Would you like to contribute to the OCSA Standards Forum?
Email us at info@ocsa.org.uk or fill in the web form on this page

Supportive, critical, and challenging views are all welcome, provided they are made constructively and in good faith.